Your privacy is our priority. This policy clearly explains how dfbocai collects, uses, stores, and protects your personal information — so you can play with peace of mind and full confidence.
All data transmitted between your device and dfbocai servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your personal information is stored on servers protected by multi-layered firewalls, strict access controls, and real-time intrusion detection systems operating 24/7.
You have full control over your data. Through your dfbocai account settings, you can update, request a copy of, or delete your personal information at any time.
All financial transactions are processed through licensed payment gateways that comply with PCI-DSS standards. Your card or bank account information is never stored directly on our platform.
Dfbocai has never and will never sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent.
In the event of any security incident affecting your data, dfbocai will notify you via your registered email within 72 hours — without delay and without concealment.
Welcome to the dfbocai Privacy Policy page. This document explains in detail how we — dfbocai ("Platform", "We") — collect, process, store, and protect your personal information when you use our website, mobile app, and all services offered under the dfbocai platform.
We understand that your trust is the most valuable asset we hold. Privacy is therefore not merely a legal obligation for us — it is a core part of dfbocai's values. Every decision relating to data handling is made with the interests and safety of our members across Malaysia as the top priority.
By using the dfbocai platform, you agree to the data handling practices described in this Privacy Policy. Please read this document carefully before registering an account.
This Privacy Policy is to be read together with Terms & Conditions dfbocai. In the event of any conflict between the two documents on matters of data protection, this Privacy Policy shall prevail.
Dfbocai only collects information that is strictly necessary to provide a safe, fair, and efficient service. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, mobile number, residential address | Account communications, transaction verification |
| Financial Information | Bank account number, e-wallet type | Deposit and withdrawal processing |
| Usage Data | Game history, login records, betting activity | Account security, responsible gaming analytics |
| Technical Data | IP address, device type, operating system, browser | Security, fraud detection, platform improvement |
All data collection is done directly from you during registration, platform usage, or through communication with our support team. We do not collect data from external sources without your knowledge, except as required by standard KYC verification procedures.
The information you provide is used responsibly for the following purposes:
dfbocai will not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.
Dfbocai does not sell, rent, or trade your personal information. However, in certain limited situations, we may share your information with trusted third parties as follows:
All third parties we work with are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to our own.
If dfbocai is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified via a clear notice before any such data transfer takes place.
Dfbocai uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the dfbocai platform.
Protecting your data from unauthorized access, loss, or misuse is dfbocai's highest priority. We implement comprehensive technical and organizational security measures, including:
While no system can guarantee 100% security, dfbocai continuously updates our security infrastructure to keep pace with the latest cyber threats and industry best practices.
As a registered dfbocai member in Malaysia, you have the following rights regarding your personal information:
Request a copy of all personal information we hold about you.
Update or correct inaccurate or incomplete personal information.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request a temporary restriction on data processing while a dispute is being resolved.
To exercise any of the above rights, contact our customer support team via live chat, available 24/7. We will process your request within 30 business days.
Dfbocai retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
| Data Type | Retention Period |
|---|---|
| Active account information | For the duration of active account + 5 years after closure |
| Financial transaction records | 7 years (AML legal compliance) |
| Customer support communication log | 3 years from the date of last interaction |
| Technical and security log data | 90 days |
| Marketing information (with consent) | Until you withdraw consent |
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. For accounts closed at your own request, the deletion process will be initiated within 30 days after all legal obligations have been fulfilled.
The dfbocai platform is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the account in question will be terminated.
If you are a parent or guardian and believe your child has registered an account at dfbocai, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.
Dfbocai reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant updates will be communicated to you through the following means:
The latest update date is always displayed at the top of this page. We encourage you to review this page periodically. Continued use of the dfbocai platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the dfbocai privacy team is ready to assist you.
For inquiries regarding your rights or to file a formal complaint, you may also refer to Responsible Gaming page us or read our FAQ for answers to frequently asked questions.
Your data is protected. Your game is secure. Join over 500,000 dfbocai members in Malaysia and enjoy the best online gaming experience with full privacy guaranteed.